NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here. This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 calltaking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.
Coffee/Tea/Water Stations Sponsored by Comtech
Sponsored by L3Harris
Food Sponsored by Priority Dispatch
Drinks Sponsored by Versaterm
Breakfast Sponsored by Motorola
Lunch Sponsored by NGA 911
Sponsored by Axon
Warning: This is NOT your typical leadership class!
No talk about titles or styles! This class will challenge everything you think you know about leadership and encourage you to lead courageously and wholeheartedly. This is brave work! Learn the skills necessary to transform and inspire people to live up to their potential and help change the culture of your workplace. This class is for anyone (formal or informal leaders) who is brave and daring enough to step into transformational heart-led leadership.
Handling employee issues is a difficult aspect of management and supervision. This seminar will help you enhance your leadership skills from a distance, assess problems accurately, efficiently solve problems, and help employees to be self-motivated and work autonomously.