Arizona APCO/NENA
2021 State Training
Conference
Renaissance Phoenix/Glendale, 13-17, Sept 2021
2021-09-13 08:00:00
Register Now!
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Schedule
Home / Schedule

Conference schedule

As sessions are confirmed and the schedule is solidified, updates will be made to these pages to add detailed information about the events and sessions.

Mon
13 Sept 2021
7:30a—9:00a
Solana Foyer
Registration / Check-In
Solana Foyer
8:00a—5:00p
Media Center
Pre-Conference Course: NENA's Enhanced Caller Management

NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here. This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 calltaking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.

Media Center
Tue
14 Sept 2021
8:00a—5:00p
Solana Foyer
Registration / Check-In

Coffee/Tea/Water Stations Sponsored by Comtech

Solana Foyer
9:00a—9:30a
Media Center
Welcome / Opening Remarks
Media Center
9:30a—11:30a
Media Center
Keynote Speaker

Sponsored by L3Harris

Media Center
Beth TerryBeth Terry
11:30a—5:00p
Media Center
Vendor Exhibit Hall

Lunch Sponsored by Goserco

Media Center
2:00p—3:00p
Aurora A/B
Survive & Thrive: A Path through Trauma into Resilience
Aurora A/B
Ryan DedmonRyan Dedmon
2:00p—3:00p
Aurora C/D
Manager's Round Table Part 1
Aurora C/D
Maureen DieckmannMaureen Dieckmann
2:00p—3:00p
Solana G
Dispatch Paradigms; the Next Gen Public Safety Dispatcher
Solana G
Terry BurnworthTerry Brunworth
2:00p—3:00p
Solana F
How Broadband and New Technologies Can Better Inform NG911 and Emergency Response
Solana F
Mandy Curtis
3:00p—4:00p
Aurora A/B
Problem-Oriented Dispatching
Aurora A/B
Ryan DedmonRyan Dedmon
3:00p—4:00p
Aurora C/D
Manager's Round Table Part 2
Aurora C/D
Maureen DieckmannMaureen Dieckmann
3:00p—4:00p
Solana G
What's Up Doc; Social Media Deployments in the PSAP
Solana G
Terry BurnworthTerry Brunworth
4:00p—5:00p
Aurora A/B
The Mission Critical Role of Call Receiver
Aurora A/B
Kimberly Clark
4:00p—5:00p
Aurora C/D
The Power of Peer Support for Leaders
Aurora C/D
Ryan DedmonRyan Dedmon
4:00p—5:00p
Solana G
Lessons learned Implementing Emerging Technology in the Maricopa Region
Solana G
4:00p—5:00p
Solana F
Saving Time and Lives by Connecting CADs
Solana F
5:00p—7:00p
Media Center
Welcome Mixer

Food Sponsored by Priority Dispatch
Drinks Sponsored by Versaterm

Media Center
7:00p—10:00p
Media Center
Attendee Appreciation Event

Entertainment provided by AZ Dueling Pianos, LLC – Sponsored by Voice Products.

Media Center
Wed
15 Sept 2021
8:00a—5:00p
Solana Foyer
Registration / Check-In
Solana Foyer
9:00a—2:00p
Media Center
Vendor Exhibit Hall

Breakfast Sponsored by Motorola
Lunch Sponsored by NGA 911

Media Center
10:00a—12:00p
Media Center
Super Session

Sponsored by Axon

Media Center
Kimberly MillerKimberly Miller2
1:00p—2:00p
Aurora A/B
From "Tell Me Your Emergency" to "Show Me Your Emergency"
Aurora A/B
Michelle Potts
1:00p—2:00p
Aurora C/D
Is it Possible to Prepare your Team for the (Un)Expected?
Aurora C/D
Maureen DieckmannMaureen Dieckmann
1:00p—2:00p
Solana G
GIS Basics for the Public Safety Professional
Solana G
Sandy Dyre
1:00p—2:00p
Solana F
Optimize the real-time operations of your PSAP
Solana F
2:00p—3:00p
Aurora A/B
911 Beyond the Call, Getting the Big Picture
Aurora A/B
Jenny MartinJenny Martin
2:00p—3:00p
Aurora C/D
Is Your Leadership Regressing Toward The Mean?
Aurora C/D
Kimberly MillerKimberly Miller2
2:00p—3:00p
Solana F
How FirstNet can help your agency
Solana F
2:00p—3:00p
Solana G
Don't Run with Scissiors, you are responsible for NG911
Solana G
Sandy Dyre
3:00p—4:00p
Aurora C/D
Save Yourself while you are saving others
Aurora C/D
Maureen DieckmannMaureen Dieckmann
3:00p—4:00p
Solana G
Beyond Location: Data Driven Emergency Response
Solana G
Grace Yan
3:00p—4:00p
Solana F
Benefits of the Cloud for Call Handling Systems
Solana F
Steve O’ConorSteve O'Conor
3:00p—4:00p
Aurora AB
22 Words Meets 14 Hellos - Part 1
Aurora AB
Nathan Lee
4:00p—5:00p
Aurora AB
22 Words Meets 14 Hellos - Part 2
Aurora AB
Nathan Lee
3:00p—4:00p
Solana F
Benefits of the Cloud for Call Handling Systems
Solana F
Steve O’ConorSteve O'Conor
4:00p—5:00p
Aurora A/B
Women in 911: Exploring the Possibilities
Aurora A/B
Sandy Dyre, Shauna Henrie
4:00p—5:00p
Aurora C/D
Closing the Revolving Door, 911 Turnover, Staffing and Retention
Aurora C/D
Pat TeschkePat Teschke
4:00p—5:00p
Solana G
Justify the Cost of GIS Maintenance
Solana G
Brian BondBrian Bond
Thu
16 Sept 2021
8:00a—1:00p
Solana Foyer
Registration / Check-In
Solana Foyer
8:00a—9:00a
Aurora A/B
Fashion Square Mall Civil Unrest; Dispatchers Perspective
Aurora A/B
Jennifer Erlemann, Derek Gregg
8:00a—9:00a
Aurora C/D
Staffing 101: Managing your Wants, Needs & Reality
Aurora C/D
Kimberly Clark
8:00a—9:00a
Solana G
Creating a Multimedia Emergency Communications Specialist Program
Solana G
Michelle Potts, Cassie Knotts, Adriana Cacciola
9:00a—10:00a
Aurora A/B
Recognizing Terrorist Callers on 911
Aurora A/B
Randy Kaczmarczyk
9:00a—10:00a
Aurora C/D
Supporting Employees through Internal Crisis
Aurora C/D
Michelle Potts, Karen Sutherland
9:00a—10:00a
Solana G
The Value of Dispatch Analytics
Solana G
Deann MacLeodDeann MacLeod
10:00a—11:00a
Aurora A/B
The Dispatch Role in the AFCA Fire Service Mutual Aid Plan
Aurora A/B
Deann MacLeodDeann MacLeod
10:00a—11:00a
Aurora C/D
Revolutionizing Your 911 Training Program
Aurora C/D
David GentryDavid Gentry
10:00a—11:00a
Solana G
When Next Generation Becomes Now; What Next?
Solana G
Karin Marquez
11:00a—12:00p
Aurora A/B
Encountering a Call from the Deaf, Hard of Hearing and Deaf Blind callers, What to Do
Aurora A/B
Emmett Hassan
11:00a—12:00p
Aurora C/D
Dare to Lead with Heart! - Transforming the way we lead in Public Safety

Warning: This is NOT your typical leadership class!

No talk about titles or styles! This class will challenge everything you think you know about leadership and encourage you to lead courageously and wholeheartedly. This is brave work! Learn the skills necessary to transform and inspire people to live up to their potential and help change the culture of your workplace. This class is for anyone (formal or informal leaders) who is brave and daring enough to step into transformational heart-led leadership.

Aurora C/D
Lori Beuerlein
12:00p—2:00p
Closing Luncheon / General Membership Meeting

Sponsored by AT&T built with FirstNet

Fri
17 Sept 2021
7:30a—9:00a
Solana Foyer
Registration / Check-In
Solana Foyer
8:00a—5:00p
Post-Conference Course: AGTS: Managing Employee Attitude Problems

Handling employee issues is a difficult aspect of management and supervision. This seminar will help you enhance your leadership skills from a distance, assess problems accurately, efficiently solve problems, and help employees to be self-motivated and work autonomously.

Latest News
  • Attendee Registration Now Open! April 7, 2021
  • Sponsor & Exhibitor Registration is Open! February 24, 2021
  • The Call-for-Papers is now open December 21, 2020
  • We are preparing something special December 21, 2020
Twitter Hightlights
  • The State Training Conference starts today with our Pre-Conference Course & PSAP Manager Forum. We look forward to… https://t.co/XXcpNQ3klp
    225 days ago
  • To Improve 911 Response, Invest in the People Who Make It Happen https://t.co/sgRluytp6e
    280 days ago
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